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Customer Service

What Do You Expect From Your Computer Guy?

Show up on time

Be available for emergencies

Be available to ask questions

Fix problems

Find and fix problems you didn’t know you had

Remove & prevent viruses

General maintenance and support

Be professional

Knowledgeable and be able to find the answers to problems

If any of the items listed above failed with your current computer IT guy, please let us show you our services with 2 free hours of computer or network support!

Our Service Standards

Integrity
We will act with integrity in all our business relationships, fostering an environment of trust for our clients, as well as our colleagues. Such an environment will nurture the stability of our company and encourage others to seek us out.
Prompt
We will consistently provide timely and responsive service to our clients, meet our deadlines and offer fast and efficient solutions whenever possible. This will be accomplished by constantly improving our internal processes, listening to our clients’ needs and investing in ongoing training and education for our staff.
Creative
We will encourage creativity and innovation in all areas of our business by providing an environment that welcomes opportunities to express new ideas and develop unique ways to accomplish our business goals.
Relationship Oriented
Petronella Computer Consultants, Inc. provides a personable, friendly, cooperative environment where opinions are valued, fun is encouraged and everyone contributes to the success of the company. In this nurturing environment our client interactions will produce valuable friendships that make our work enjoyable and ensure our future success.
Supportive
We will continually seek out opportunities to provide additional help and support to our clients. This means listening to our customers’ needs carefully and evaluating how our skills and expertise may help them in additional ways.
Quality
We will consistently deliver a quality experience for our clients that goes beyond simply getting the job done right. We will seek to truly understand our clients? needs and exceed their expectations.
Experienced
We are proud of the experienced professionals that comprise our team and are committed to creating a challenging environment that encourages growth and development. When expanding our team, we will seek skilled individuals who enjoy learning, problem solving and providing unique solutions.

Super Responsive, High Integrity Professionals

“We are extremely pleased with Petronella Computer Consultants. Our experiences working with Craig have always been excellent. You and your firm are able to diagnose and correct the problems very quickly and professionally. We appreciated the quick response time and excellent follow-up. We recommend them very highly.”
Marshall’s Locksmith Service

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