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Network Support Services

Tired of your network costing you thousands in lost sales, productivity, and computer repair bills??

Take a look at these startling findings;

FACT:Companies experience an average of 501 hours of network downtime every year, and the overall downtime costs an average of 3.6% of annual revenue. (Source: The Costs of Enterprise Downtime, Infonetics Research)
FACT:93% of companies that lost their data for 10 days or more due to a disaster filed for bankruptcy within one year of the disaster, and 50% filed for bankruptcy immediately.(Source: National Archives & Records Administration in Washington.)
FACT:20% of small to medium businesses will suffer a major disaster causing loss of critical data every 5 years.(Source: Richmond House Group)
FACT:This year, 40% of small to medium businesses that manage their own network and use the Internet for more than e-mail will have their network accessed by a hacker, and more than 50% won’t even know they were attacked.(Source: Gartner Group)
FACT:Cyber-criminals stole an average of $900 from each of 3 million Americans in the past year, and that doesn’t include the hundreds of thousands of PCs rendered useless by spyware.(Source: Gartner Group)

Not convinced?

Check out our FREE 18-page Report titled “What Every Small Business Owner Must Know About Protecting And Preserving Their Company’s Critical Data And Computer Systems”.

Are you fed up with computer support that never seems to get to the root of the problem, and continues to charge you by the hour for fixing the same problem again and again?

Thanks to a service we offer called, “Network Support Pro”, we can completely take over the day-to-day management and maintenance of your network free you from expensive, frustrating computer problems, downtime, and security threats. You’ll get all the benefits of a highly trained, full-time IT security department for a low monthly fee.

The Benefits Are Obvious:

You’ll practically eliminate expensive repairs and recovery costs. Our network monitoring and maintenance will save you money by preventing expensive network disasters from ever happening in the first place.
You’ll avoid expensive trip fees while receiving faster support. Our remote monitoring software will enable us to access and repair most network problems right from our offices. No more waiting around for an engineer to show up!
How does faster performance, fewer glitches, and practically zero downtime sound to you? Under this program, that is exactly what we’ll deliver. Some parts of your system will degrade in performance over time, causing them to slow down, hang up, and crash. Our preventative maintenance and network monitoring will make sure your computers stay in tip-top shape for maximum speed, performance, and reliability.
You’ll have ALL the benefits of an in-house IT department WITHOUT all of the costs. As a Network Support Pro customer, you’ll have access to knowledgeable support staff that can be reached immediately should you have any kind of problem or question.
You’ll receive substantial discounts on IT services that you are already buying. Most IT firms will nickel and dime you over every little thing they do; under this program, you’ll pay one flat, affordable rate and get all of the technical support you need. No hidden charges, caveats, or disclaimers.
You’ll never have to fear a big, expensive network repair bill. Instead, you can budget for network support just like rent or insurance.
You’ll sleep easier knowing the “gremlins at the gate” are being watched and kept out of your network.
You’ll gain incredible peace of mind.As a business owner, you already have enough to worry about. We’ll make sure everything pertaining to your network security and reliability is handled so you don’t have to worry about it.

An Ounce of PREVENTION is worth a POUND of cure

Benjamin Franklin was one smart cookie! Who knew he was so “computer savy?”

Typical computer support firms simply put band aide fixes on problems always REACTING to problems instead of looking for ways to PREVENT them from happening in the first place. Why? Because the more problems YOU have the more they get to CHARGE you! Face it – they have NO incentive to prevent problems!

The reactive model of network support is a surefire path to extensive downtime, lost data, and excessive spending on IT support, not to mention major disruptions in staff productivity, sales, cash flow, production, and customer service that can never be recovered – All the while putting more of YOUR profits into your consultants pocket!!

Our Network Support Pro service is covered by our 100% No-Hassle Money-Back Guarantee

If, anytime during the first 90-days, you change your mind or find a better solution, just let us know and we will part as friends AND we will refund ALL your Network Support Pro monthly support fees!!

With Network Support Pro you get…

Written Service Level Agreements – We Guarantee our response times based on the priority of your issue – if we miss a response time we credit you with $50.00!
Network Monitoring – We watch every aspect of your network to detect and report problems before they escalate into downtime, data loss, or expensive repair issues
Weekly Status Reports – You will receive a weekly status report detailing the overall health your network.
Patch Management – We will ensure that all PCs and Servers covered under the Network Support Pro plan are kept current with the latest CRITICAL patches and updates from Microsoft to ensure secure and properly running machines
Online Client Portal – You have access to our client portal to review all work that has been done in the past, all items in process and submit trouble tickets for resolution. You can also review invoices, reports and knowledgebase entries for your company
Weekly Workstation Maintenance – Our system performs weekly maintenance on all workstations. This process performs system checks and maintenance to ensure that your systems are running properly as well as reboots your server to ensure all security patches are applied properly
Asset Management – Our systems keep a detailed inventory list of all hardware and software installed in your environment.
Unlimited Help Desk / User Support – All-you-can-eat support during normal business hours for all covered devices. Any issue or problem your users encounter is addressed by our support staff under your monthly agreement
Unlimited Network Management – All network management tasks including: Create, modify, and deactivate users and groups; Manage desktops, network printers, routers, and switches; Create directories, shares, and security/distribution groups; Modify access-lists on firewalls; Troubleshoot and resolve server and workstation errors; Troubleshoot user access to network resources; Troubleshoot email receipt/delivery problems; Troubleshoot backup failures
Unlimited Desktop / Server Application Support – We will support all your desktop and server applications assuming that these applications are supported by the manufacturer
Free Disaster Recovery Services for Servers – In the case of fire, flood, or other disaster, we will restore your network to its original state.

Ready to finally get that temperamental network straight AND lower your IT costs??

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